Return & Exchanges

Return timeframe - up to 14 days post-fulfillment

Personalized items, initials, custom pieces (including our city anklets/bracelets), and earrings are final sale and are non-refundable or exchangable.

We are unable to accept returns without an RMA number. Please DO NOT send returns to our warehouse without a proper RMA number (as these packages cannot be traced and will get lost).

All returns must be:

- Unworn

- Have no signs of wear or damage

- In its original condition with packaging and barcode intact (if any)

- In all original packaging (box, care kit, insert card, and pouch included)

Cost of return label will be deducted from the final refund amount. We offer FREE returns for all orders returned for replacements/exchanges/store credits. (For International returns, we will are unable to provide a return label for returns due to postage charge differences. Buyers are responsible the postage for any international returns). Kindly note that all items must be sent within 7 days or the return authorization will expire and will be ineligible for future returns/exchanges.

If an order is marked as delivered per the post or delivery carrier and it was shipped correctly to the address stated per the order confirmation, we are unable to offer a refund unless we can retrieve the item back. Please reach out to our team so we can make sure to locate the order.

Personalized items: All items with engraving or initial letters are final sale. Due to the custom nature of these items we are not able to change or refund an engraved piece unless there is an issue or mistake with the item. However, we do want you to love your Rellery, so please let us know any concerns at Telegram:+1229657281 or E-mail:xufxlxh@outlook.com.

All earrings and piercing jewelry are final sale due to hygiene reasons.

Once an exchange or store credit is issued on an order, this cannot be changed to a future refund, exchange, or store credit.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

• Order number

• Proof of purchase

• Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by earlycooling.store in case of returns.

Once your package reaches us, please allow 7-14 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

RETURN/EXCHANGE ADDRESS

4F/11 Building，99 Brainerd Road, Allston, Boston, MA, 02134

We’re available to support you via

Telegram:+1229657281 o

E-mail:xufxlxh@outlook.com.

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Friday : e.g., 8am - 18pm EST

Now available in English.